REFUND POLICY
Refunds, cancellations and statutory consumer rights for uinterview
Last updated: 21 October 2026 – v.1.0
1. Purpose and Relationship with the GT&C
This Refund Policy (this “Policy”) explains when AstravaTechnologies may issue refunds for paid uinterview purchases. It must be read together with the General Terms & Conditions (“GT&C”). Capitalised terms not defined in this Policy have the meaning given to them in the GT&C. In case of conflict between the GT&C and the Policy, the GT&C shall prevail, except that the provisions of the Policy specifically governing refunds and cancellations shall prevail.
This Policy does not restrict any mandatory consumer right, including the statutory fourteen (14)-day right of withdrawal where applicable, or remedies for a digital service that is not supplied or is not in conformity with the contract. Where mandatory law gives you a broader right than this Policy, the mandatory right prevails.
2. Subscription Cancellation
You may cancel a recurring subscription at any time through the available account or billing settings, or by contacting support@uinterview.ai. Unless mandatory law requires otherwise, cancellation stops future renewals and you retain paid access until the end of the current billing period.
Cancelling a subscription does not automatically delete your uinterview account. Account deletion is a separate action governed by the Terms of Use and Privacy Policy.
3. Statutory Fourteen (14)-Day Withdrawal Right
The statutory right of withdrawal and its exceptions for each of our offerings are set out in Section 6 of the GT&C.
To exercise it, contact support@uinterview.ai or use the model form in Annex 1 of the GT&C.
4. Voluntary Refund Eligibility
Except where required by applicable law, payments are generally non-refundable.
We will refund any amount charged incorrectly because of a billing error or charged for a renewal after a cancellation has already become effective.
In addition to statutory rights, we may at our discretion issue a voluntary full or partial refund where, after reasonable verification:
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a serious technical failure attributable to the Service prevented access to core paid functionality for a material period and we were unable to restore the Service within a reasonable time; or
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we agree that another exceptional circumstance justifies a refund.
A voluntary refund is normally not provided solely because you did not use the Service, forgot to cancel before a renewal, partially used a billing period, or were dissatisfied with an employment or interview outcome. This does not affect statutory rights where the Service itself is not in conformity with the contract.
5. Statutory Remedies for Lack of Conformity
If a paid digital service is not supplied or is not in conformity with the contract, applicable consumer law may entitle you to have the Service supplied or brought into conformity, and in appropriate circumstances to a proportionate price reduction or termination and reimbursement. These statutory remedies are not subject to the voluntary-refund conditions or request period below.
6. How to Request a Voluntary Refund
For a voluntary refund request, please contact support@uinterview.ai as soon as reasonably possible and preferably within seven (7) days of the relevant charge. The seven (7)-day period is an administrative request period for voluntary refunds only and does not shorten any statutory limitation, withdrawal or consumer-remedy period.
Please include:
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the email address associated with your account;
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the payment receipt, invoice or transaction reference where available;
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the date and amount of the charge; and
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a short explanation of the issue.
We aim to review voluntary refund requests within ten (10) business days. Where a statutory reimbursement deadline applies, we will comply with that deadline even if it is shorter.
7. Refund Method and Timing
Approved refunds are normally returned through the original payment method. The time for funds to appear in your account may depend on the payment provider or your bank. We do not charge a fee for a refund that we are legally required to make.
8. Chargebacks
You remain free to exercise any lawful payment-card or consumer remedy. We encourage you to contact us first so that we can investigate billing issues promptly. Nothing in this Policy requires you to waive a statutory chargeback or dispute right.
9. Institution-Sponsored Access
If a Sponsor paid for your access, refunds relating to the Sponsor’s payment are handled under the institutional agreement or order between the Sponsor and AstravaTechnologies. If you purchase a plan yourself, this Policy and the GT&C apply in full. This does not affect mandatory rights that may apply to you personally in relation to your individual use of the Service.
10. Refund Request Data
We process information submitted with a refund request for contract administration, payment handling, as further described in our Privacy Policy and in accordance with the GDPR, compliance, fraud prevention and dispute management. Further information about
the legal bases, recipients, retention periods and your rights is in our Privacy Policy. Payment refunds may involve Stripe and/or any other payment provider used for the original transaction.
11. Changes to this Policy
We may update this Policy for legal, operational or service changes. A change will not retrospectively remove a statutory or contractual refund right that arose before the change. Material changes affecting an ongoing paid consumer contract will be communicated as required by law.